Resources/Restaurants
PlaybookRestaurants, cafés and fast casual3 min read
Every regular is a referral.
Think about the last time someone asked where to get lunch, grab a smoothie or take a group after a workout. Somebody had an answer. Restaurant recommendations happen all day, in group chats, offices, studios and conversations between friends. In short: give regulars a link and an offer to share, and reward them with what they love on your menu.
01
Your regulars are already part of the conversation.
Your regulars have favorite orders. Your team talks about the menu all day. Local creators can introduce you to people who haven't tried you yet. What's been missing is a simple way for all of them to share, and a way to see what happens next.
The best restaurant recommendations come with a detail: which bowl to order, why the lunch line moves fast, what to bring to the office, which place is worth the drive. That's what makes them useful. A rewards program gives the people who say those things a link to pass along when a friend asks where to go. And it keeps going: a creator introduces someone, that person becomes a regular, and eventually they start recommending you too.
02
Give the recommendation somewhere to go.
Someone hearing about you for the first time needs a reason to try you. That might be a familiar intro offer, a first order that sounds good, or a small extra on the link. It helps when the link carries something a first-timer can't get on their own, but it doesn't need to be the deepest discount in town.
With Roeme, people share their own links, and friends can see and claim your offer. Qualifying purchases can then be connected back to whoever recommended you. When people share, encourage them to mention they have a link. It keeps the recommendation honest.
03
Reward people with something they want.
There's no single reward format that works for every restaurant. A free signature item can feel more exciting than a dollar amount. Credit can work better when the menu changes or people have different favorites. For someone who sends you a lot of business, a bigger order or a catering-sized reward might be the thing worth working toward.
The real question isn't “credit or menu item?” It's “would I be excited to earn this?” The first reward should feel close, the next one should be worth waiting for, and you should be comfortable with what each one costs to deliver. More on building rewards people want.
Two live Roeme programs
Same category, two ways to reward.
Playa Bowls and Original ChopShop are among the restaurants building Roeme programs. They reward people in different ways, and both make sense for how they sell.
Menu items
Playa Bowls, Downtown Nashville- $15 A free drink
- $35 A free bowl
- $55 A bowl plus a drink
- $100 Two bowls and two drinks
Rewards people can picture: the order they already love, then one to share.
Credit
Original ChopShop, Atlanta, Dallas and Phoenix- $10 $5 in Feel Good Funds
- $20 $10 in Feel Good Funds
- $50 $25 in Feel Good Funds
Credit that works across a bigger menu, so people spend it on whatever they're craving.
Matched sales needed for each reward, from the live programs. This shows how they're built, not what they've sold.
04
One lunch can lead to something bigger.
Restaurants have more natural moments for a recommendation than almost any other business:
- Today's lunchA friend asks where to eat right now.
- The groupSomeone picks the spot for a post-workout bite or a night out.
- The office orderA coworker needs to feed a team or a party.
- A new regularA first-timer comes back, and starts recommending you too.
Not every first visit turns into years of orders. But the opportunity is bigger than one referral or one post, and a network that sticks around keeps those moments possible long after the first visit.
05
Know who's bringing people in.
When people share through their own links, you can start to see the difference between interest and action. A tap means someone looked. A claim means they raised their hand. A matched purchase connects the recommendation to a real order, whether through your system or your sales reporting.
Not every conversation will show up, and a matched order doesn't prove it wouldn't have happened anyway. But knowing which customers and creators are connected to real purchases gives you a far better view of your word of mouth. Know who’s sending you clients.
Your favorite customers should be able to help you find your next ones, and you should be able to see who did.
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