Resources/Who recommends you
PlaybookFor businesses3 min read
The people who could be recommending your business.
Your next customer might hear about you from someone who's been coming in for years, from a local creator they follow, or from a friend who found you last month and has already told three people. In short: regulars, staff and local creators can all recommend you, each with their own link.
01
More people than you think.
Most businesses picture a referral program as one of two things: a handful of creators, or a blast to the customer list. Both leave people out.
The opportunity isn't to choose between your loyal customers and local creators. It's to bring both into one network of people who recommend you, and to let that network keep growing.
02
Trust comes from having been there.
These aren't competing strategies. Your own community brings depth of trust inside a circle that already knows you. Creators can bring discovery beyond it. Together they make more moments where someone asks “where should I go?” and gets your name.
What makes either group worth listening to is firsthand experience. A big following doesn't tell you who will send you paying customers. A regular who brings it up every time a friend asks can matter more than a large account that has never been in. That's why creators are best brought in through something real: a campaign, an event, a first visit of their own, before they start recommending you.
03
A new customer can become the next person sharing.
Say someone finds a studio through a local creator. They book, enjoy it, and over a few months become a regular. Then a friend asks where to try a class, and now they have a recommendation of their own to make.
- A creator sharestheir link after a visit
- A friend tries youif the recommendation lands
- They become a regularif they love it
- They join your programwhen you bring your community in
- They recommend youand someone new may find you
None of those steps happens on its own. Each one depends on a great experience and on someone choosing to share. But it's the long-term opportunity: not a single post or one email, but more people with a way to recommend you over time.
04
You don't have to recruit everyone yourself.
A public program can be found and joined by creators on Roeme, and people can join through your events and campaigns too. You can also bring in your own customers, members and team, and everyone you add gets a personal link to share. Or keep the program invite-only if you'd rather choose who's in.
You can start with Roeme's creators and bring in your own community as the program develops. We strongly encourage doing both, because each extends your network in a different direction, and we'll help you bring your people in. Add people you already have a relationship with and permission to contact, not a cold list.
“If you already recommend us, here's a way to share us, and to be rewarded when it leads to a visit.”
The first message can be that simple. You don't need a separate marketing operation to get started.
Keep reading